2nd Line Application Support Engineer

Location: Madrid, Spain/ Flexible

Summary of the Role: 

We are looking for a Second Line Application Support Engineer to join our IT Operations team to provide a variety of IT services including Application support, Triage & Escalation, Provisioning, Analysis, Monitoring, operating systems support and internal & external customer support. You will act as a bridge between the Service Desk and Level 3 Infrastructure or Application support & Development teams.

 

Responsibilities:

  • Communicate with users and international customers on operational and technical matters.
  • Jira, Tempo, Confluence administration and management. 
  • Create and update technical documentation and knowledge base.
  • Work closely with L3 and Development departments in all products evolution processes.
  • Proactive support management.

 

Knowledge, Skills & Attributes: 

  • A passion for IT and a general technology background is desirable. 
  • Be able to demonstrate previous experience in complex operational environments.
  • Experience in Linux Systems Administration and MS Windows Server. 
  • AWS and Jira & Confluence admin knowledge. 
  • Excellent written and spoken English. 
  • Proactive approach and always willing to help and continually learn new technologies and methodologies. 

You will be able to enjoy a flexible working environment, where you can work from home or one of our office hubs on any given day. We trust and respect our colleagues needs and are able to support with your work/life balance to suit family time, out of work commitments and your own health and well-being. Alongside this we offer opportunities for personal development and progression.

To apply, please send your CV and covering letter to recruitmentwse@autovistagroup.com 

Thank you for your interest in working with us. Due to the high volume of applications we receive, we are regrettably unable to reply to all candidates individually. We will contact you if your application has successfully progressed to the next stage of the recruitment process.