Customer Service France & Benelux

Location: Paris, France

Summary of role:

We are currently looking for a Customer Service to interact with customers to provide and process information in order to response to inquiries, concerns and requests about products and services. Furthermore, the new person provides assistance to customers with questions and complaints, gives customers information about products and services, take requests and process returns. 

 

Responsibilities:

  • Provide first level customer support in France and Benelux
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Perform customer verifications
  • Set up new customer accounts
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions
  • Record details of inquiries, comments and complaints, as well as to record details of actions taken
  • Prepare and distribute customer service activity reports
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process

 

Experience, skills and abilities:

  • Fluent in French and English; Flemish is an advantage
  • Interpersonal skills
  • Communication skills - verbal and written
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer focused
  • Adaptability
  • Initiative
  • IT skills
  • Knowledge of administrative procedures

 

To apply, please send your CV and covering letter to recruitmentWSE@autovistagroup.com

Thank you for your interest in working with us. Due to the high volume of applications we receive, we are regrettably unable to reply to all candidates individually. We will contact you if your application has successfully progressed to the next stage of the recruitment process.