Customer Experience Representative

Location: Melbourne, Australia

Summary of role:

Want to be a part of a flexible working, forward thinking organisation with a culture like no other? At Autovista Group our people are our strength and they are given the flexibility, equipment and technology needed to ensure they are able to work remotely and use our hub offices when they choose.

The customer experience representatives’ role is to ensure all customer needs are met. To perform receptionist functions and administrative duties as well as continual maintenance of the customer database. Ensure all invoices are created and paid in a timely matter.

 

Responsibilities:

  • Administration Duties of Accounts
  • Financial duties of accounts
  • Subscription/maintenance of salesforce and customer database

Reception duties:

  • To answer incoming phone calls in a polite and efficient manner  ensuring that all customer enquiries and needs are met
  • To deal with enquires and sales guidance if able, and transfer calls to the appropriate member of staff if necessary
  • To deal with the incoming mail box, responding to enquires where able, and forwarding to appropriate members of staff 

Administration Duties of Accounts:

  • To prepare, process and post renewal subscription letters to customers on 90, 60 and 0 days respectively; ensuring that subscription renewals are priced accordingly 
  • To send email reminders to 30 days customers if necessary. Follow up email with telephone call if needs be
  • To process and issue all monthly, quarterly, and six monthly tax invoices that are generated at the start of the month 

Finance:

  • Generate weekly debtors report
  • To complete daily banking; matching remittance to outstanding payments 
  • To follow up outstanding payments and ensure our customers understand our terms and conditions
  • Update the debtors report daily


Subscription/maintenance of Salesforce and customer database:

  • To ensure all customer accounts on salesforce are up to date
  • To set up new customer accounts on salesforce and within SMS
  • To answer initial enquiries and set up trail accounts as instructed, sending email confirmation and login deals to customers
  • Record all details when a customer cancels their account

 

Experience, skills and abilities:

  • Excellent written and verbal communication and interpersonal skills
  • Excellent planning and organisational skills whilst maintaining flexibility
  • The ability to work to a variety of different deadlines
  • Ability to manage conflict and assist with resolution of customer complaints
  • Microsoft Suite knowledge and proven experience
  • To take initiative and follow instructions when required
  • Fluency in English

 

To apply, please send your CV and covering letter to Linda.Williams@glassguide.com.au

Thank you for your interest in working with us. Due to the high volume of applications we receive, we are regrettably unable to reply to all candidates individually. We will contact you if your application has successfully progressed to the next stage of the recruitment process.